United States flagCar Check Mate is for use with UK customers on UK registered number plates. It looks as though you are trying to access the service from: United States. If you think this is an error, please get in touch with us.

I have paid but haven't received my report!

All reports are generated immediately after a payment is made, and they appear on screen for you to view.

Additionally, a link to the report is sent to the email address that you entered during the purchase. It is vital that you enter the correct email address during the purchase, otherwise you won't receive the link (but you will still be presented the report on screen).

If you haven't received the email, please check your spam folder for an email from Car Check Mate, titled "Your Car Check Mate report details for {Number Plate}".

If you haven't received your report after 5 minutes then please get in touch with us, and we'll investigate.

We do not send paper copies of the report to you through the post. Car Check Mate, like all of the other vehicle companies is a digital service. If you require a printed version then you should find that the report page prints very well.

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£40,000 Data Guarantee

We are so confident in the quality of our data we offer up to £40,000 in compensation if we knowingly get it wrong. Beware of other sites offering car checks with no guarantee of their data. Our full terms and conditions are available below and we try to make them as clear as possible.