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Our Refund Policy

Our vehicle checks are digital downloads.

Your rights as a consumer

The Consumer Rights Act defines digital content as "data which are produced and supplied in digital form". This means you have rights in relation to anything you download or stream, including apps, ebooks, films, games or music.

Digital content must be:

  1. Of satisfactory quality
  2. Fit for a particular purpose
  3. As described by the seller

If your digital content does not meet these criteria and develops a fault, you have the right to have your digital product repaired or replaced.

Cancelling a digital download

Digital downloads are given their own unique category under the Consumer Contracts Regulations and are therefore not services or goods. If you want to download something within 14 days of buying it, you will have to give your consent to waive the 14-day cooling-off period. If you don’t give your consent, the 14-day cooling-off period still applies, but you won’t be able to download your digital content until this period has ended. This is to prevent you from changing your mind after you have downloaded the content. By clicking the Buy button on our website you consent to waive the 14 day cooling off period so you may receive your check instantaneously. If you wish to remain entitled to the 14 day cooling off period please contact support to discuss your requirements. We are a 100% digital download company.

£40,000 Data Guarantee

We are so confident in the quality of our data we offer up to £40,000 in compensation if we knowingly get it wrong. Beware of other sites offering car checks with no guarantee of their data. Our full terms and conditions are available below and we try to make them as clear as possible.